Effective date: July 13, 2026

These Internet Service Terms & Conditions (the “Agreement”) apply to customers who order or use AccessParks Internet Service through customer.accessparks.com, subscriber.accessparks.com, or by phone. This Agreement supplements the AccessParks Website Terms of Use and Privacy Policy. Where it conflicts with the Website Terms of Use regarding the internet-service transaction, this Agreement controls.

1. The Service

AccessParks (“AccessParks,” “we,” “us”) provides broadband internet access and related services (the “Service”) to residents and guests of RV parks, campgrounds, and manufactured-home communities, and to residential customers, delivered over fixed-wireless and/or wired connections. Plans, speeds, and availability depend on your location and the infrastructure serving your community.

2. Eligibility & Account

You must be at least 18 and provide accurate service/installation address, contact, and payment information. You are responsible for keeping your account credentials confidential and for activity under your account. We may verify identity and perform fraud-prevention checks before activating service.

3. Plans, Pricing & Recurring Charges

Your selected plan, monthly rate, and any promotional pricing and promotional term are disclosed to you at checkout and shown in your account. Service is billed on a recurring monthly basis in advance. After any promotional period, service converts to the then-current standard rate disclosed at the time of order. Applicable taxes, regulatory fees, and surcharges may apply and may change. We may change pricing on prior notice as permitted by applicable law; continued use after the effective date constitutes acceptance.

4. Installation, Fees & Appointments

Any one-time installation or activation fee is disclosed before you complete your order. Installation requires a scheduled appointment, and you must provide safe, lawful access to the premises. Missed-appointment or repeat-visit fees may apply as disclosed at the time of scheduling.

5. Billing, Payment Authorization & Autopay

By providing a payment method, you authorize AccessParks and its payment processor (Stripe) to charge all recurring fees, one-time fees, taxes, and applicable surcharges to that payment method. Unless you opt out where permitted, charges recur automatically each billing cycle until you cancel. You may update your payment method in your account at subscriber.accessparks.com. Failed or declined payments may result in late fees and/or suspension as disclosed.

6. Auto-Renewal

Service renews automatically each billing cycle at the then-current rate until cancelled under Section 7. Where required by law, AccessParks will provide auto-renewal disclosures and any renewal reminders applicable to your state.

7. Cancellation & Termination

You may cancel at any time through your account portal or by contacting support at 1-888-507-1128; cancellation takes effect at the end of the then-current billing cycle unless otherwise stated. Early termination of a fixed-term plan may incur an early-termination fee as disclosed at the time of order. We may suspend or terminate service for non-payment, violation of the Acceptable Use Policy, fraud, or as required by law.

8. Equipment, Ownership & Returns

Equipment we provide (for example, a router, ONT, or other customer-premises equipment) remains AccessParks property unless expressly sold to you. On cancellation you must return provided equipment in good condition within the period we specify, or pay a non-return or damage fee as disclosed. You are responsible for loss or damage to leased equipment while in your possession.

9. Service Availability, Speeds & Performance

Advertised speeds are “up to” the plan maximum and are not guaranteed. Actual speeds vary with location, network conditions, equipment, your Wi-Fi environment, and third-party factors. The Service may be subject to reasonable network management and coverage limitations.

10. Outages & Maintenance

We aim for high availability but do not guarantee uninterrupted service. Planned maintenance and unplanned outages may occur. We are not liable for interruptions outside our reasonable control.

11. Refunds & Credits

Fees are generally non-refundable except as required by law or as expressly stated. Service credits for qualifying outages, if offered, are issued in accordance with our outage-credit practices upon request.

12. Acceptable Use

Your use of the Service is governed by the AccessParks Acceptable Use Policy, which prohibits illegal activity, network abuse, activity that materially interferes with the network, and unauthorized resale, among other things. Violations may result in suspension or termination.

13. Television / Streaming Services

AccessParks may help you purchase or enroll in third-party streaming or live-TV services (for example, DirecTV). Those services are provided by the third party under their own terms and privacy practices, and AccessParks is not responsible for them. You may be redirected to the provider to complete a TV or streaming order.

14. Customer Responsibilities

You agree to provide accurate information, maintain premises access for installation and service, safeguard your credentials and any leased equipment, use the Service lawfully, and keep your contact and payment details current.

15. Disclaimers & Limitation of Liability

The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by applicable law, AccessParks disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, and AccessParks’ aggregate liability arising out of or relating to the Service is limited to the amounts you paid for the Service in the preceding twelve months.

16. Dispute Resolution & Governing Law

This Agreement is governed by the laws of the state in which AccessParks is organized, without regard to its conflict-of-laws rules, and you agree to the exclusive jurisdiction of the state and federal courts located there, except where applicable law provides otherwise.

17. Changes to These Terms

We may update this Agreement from time to time. Material changes will be posted with a new effective date and, where required, communicated to you. Continued use of the Service after the effective date constitutes acceptance.

18. Contact

AccessParks Support — support@accessparks.com — 1-888-507-1128.